Terms and Conditions - Shyne Store

Last Updated: 05/09/2025
Website: https://store.shynestudios.co.ke

Welcome to Shyne Studios!
These Terms and Conditions (“T&C” or “Agreement”) govern your access to and use of our website, products, and services. By making a purchase or interacting with our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree to these terms, you must not use this website or complete any purchase.

1. Acceptance of Terms

By accessing or using the services provided by Shyne Studios, you agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy.

If you are using our services on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

2. Changes to the Terms

Shyne Studios reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice.

When changes are made:

The updated terms will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after updates constitutes your acceptance of the revised Terms.

3. Ordering and Checkout Process

3.1 Browsing and Adding to Cart

Customers may browse products freely on our website without creating an account.
When ready to purchase, items can be added to the shopping cart by selecting the desired size, color, and quantity.

3.2 Entering Billing Details

At checkout, customers will be required to provide accurate and complete billing details, including:

Full Name
Phone Number (M-PESA-enabled)
Email Address (optional but recommended for order confirmations)
County and Physical Address (for delivery purposes)

3.3 Reviewing Terms Before Payment

Before placing an order, customers must review and accept these Terms and Conditions by checking the acknowledgment box during checkout.

3.4 Payment Authorization

Once the order is submitted:

An M-PESA STK Push notification will appear on the provided phone number.
Customers must:
1. Enter their M-PESA PIN to authorize the payment.
2. Wait for confirmation before closing the page.

Important:
Orders will only be processed after successful payment.

4. Authorized Payment Methods

4.1 Approved Channels

All payments for products and services must be made only through the official Shyne Studios payment channels listed below:

M-PESA Paybill Number: 4167323
Account Number: Enter your Order Number or Name
Official Bank Account:
- Account Name: Shyne Creative Studios
- Account Number: 1002735812
- Bank Name: NCBA Bank
- Branch: Kiambu Town

4.2 Unauthorized Payments

Payments made outside these official channels will not be recognized.
Shyne Studios shall not be held liable for:

Losses resulting from payments sent to wrong numbers, accounts, or unauthorized individuals.
Non-delivery of products where proof of payment to official channels cannot be provided.

4.3 No Cash or Affiliate Payments

Customers must not:

Pay cash directly to affiliates, agents, or delivery personnel.
Send money to personal M-PESA numbers claiming to represent Shyne Studios.

All payments must be processed through the website checkout or via the above official channels.

4.4 Proof of Payment

In case of disputes, proof of payment to an official channel will be required to verify and process refunds or claims.

5. Products and Services

5.1 Product Accuracy

We strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date.
However:

Minor variations in color, size, or appearance may occur due to display differences or manufacturing processes.

5.2 Stock Availability

Product availability is not guaranteed.
If an item is unavailable after an order is placed, Shyne Studios will:

Notify the customer promptly, and
Offer a full refund or an alternative product of similar value.

5.3 Right to Modify or Discontinue

Shyne Studios reserves the right to:

Modify product details or pricing,
Update product specifications, or
Discontinue products or services without prior notice.

6. Shipping and Delivery

6.1 Delivery Timelines

We aim to deliver orders within the estimated timelines provided at checkout.
However, delivery times may vary due to:

Stock availability,
Customer location, or
External factors such as courier delays.

6.2 Delivery Requirements

Customers must:

Provide accurate delivery details at checkout.
Ensure someone is available to receive the package upon delivery.

6.3 Transfer of Risk

Once an order has been handed to the delivery courier:

The risk of loss or damage transfers to the customer.

7. Returns and Refunds

7.1 Eligibility

To qualify for a return or refund:

The item must be unused, unopened, and in its original packaging.
A request must be made within 48 hours of receiving the product.

7.2 Return Process

Contact our support team at info@shynestudios.co.ke or via WhatsApp at +254 714 245074 to request return authorization.
Follow the instructions provided for return shipping.

7.3 Refund Method

Refunds will be issued only to the original payment method (M-PESA or bank account).
Refund processing time may take up to 7 business days.

7.4 Non-Refundable Items

Certain products cannot be returned due to hygiene or legal restrictions, including:

Intimate wear,
Customized or personalized items.

8. Customer Responsibilities

By using our website, you agree not to:

Engage in fraud, misrepresentation, or false claims.
Make payments outside official Shyne Studios channels.
Interfere with website functionality or security systems.
Provide false or misleading information during checkout.

9. Intellectual Property

All website content — including images, graphics, videos, logos, and text — is the exclusive property of Shyne Studios.
Unauthorized copying, reproduction, or distribution without written consent is strictly prohibited.

10. Limitation of Liability

10.1 Shyne Studios is not liable for:

Indirect, incidental, or consequential damages,
Delivery delays caused by third-party couriers,
Losses due to payments made outside official channels.

10.2 Maximum Liability

If liability is established, Shyne Studios’ total responsibility will not exceed the order value of the affected purchase.

11. Indemnification

Customers agree to indemnify and hold Shyne Studios harmless against claims or losses resulting from:

Violations of these Terms,
Misuse of the website or services,
False or misleading information during transactions.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by the laws of Kenya.

12.2 Resolution Process

Parties shall first attempt to resolve disputes amicably through direct communication.
If unresolved, disputes will proceed to mediation or arbitration.
If necessary, legal proceedings will take place in the courts of Nairobi County.

13. Severability

If any section of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.

14. Contact Information

For inquiries, complaints, or support, please contact us via:

📧 Email: info@shynestudios.co.ke
🌐 Website: https://store.shynestudios.co.ke
📱 WhatsApp Support: +254 714 245074